Here at Axclusive Pte Ltd (UEN 201332385C), we take your privacy seriously and are committed to respecting and protecting your privacy in respect of information collected through or in connection with this Website, or the Services we provide to you. Please read and review this Privacy Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect, process, and disclose your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.
This Policy applies to entities within the Group that is: i) offering services, and ii) collecting, using and/or disclosing Personal Data. As such, obligations set out in this Policy will extend to the relevant entity within the Group that is providing the services to you or is in control and possession of your Personal Data.
For the purposes of understanding this Policy, capitalised terms used in this Policy shall have the following meanings:
“Applicable Laws” means Singapore’s Personal Data Protection Act 2012 and its subsidiary legislations and regulations as amended from time to time;
“Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under Applicable Laws
“Services” means any services offered by the Company, including connectivity, managed, and professional services, together with related value-added services, promotions, and other ancillary offerings, as agreed between you and the Company.
“Website” means the Company website accessed at the following address [https://www.axclusive.com.sg].
1. Collection of Personal Data
We will take reasonable care to ensure that your personal information is accurate, complete, up-to-date and stored in a secure environment, protected from unauthorised access, modification, loss or disclosure.
You agree that we may collect and process data about you, including but not limited to:
- Information that you may provide when filling in forms on, or otherwise submitting or making available information to, this Website, or subscribing for the Services with the Company. This includes but is not limited to any information provided when you create a User Account and/or register as a user of this Website or for any services made available by the Company such as your name, telephone number, email address and other contact details;
- Any correspondence you may have with us;
- Information that may be captured via any error logging and reporting tool that captures error report data and, at your option and with your consent, sends this data to us in order for us to be informed of any software errors or problems that may occur during your use of the Website, the services provided on it and/or the Services;
- Details of your visits to our Website, the activities you engage in when using the services made available via the Website, the Services and the resources that you access on or via the Website or the Services; and
- Information that may be captured through your cookies and other forms of data analytics applications or services which may be used on this Website.
You must only submit to us information which is accurate and not misleading and you must inform us of changes. You can update your Personal Data anytime by contacting us at our email address below.
2. Use of Your Personal Data
We may use information held about you for the following purposes:
- Providing services to you from time to time;
- For compliance with applicable laws, regulations or industry codes, and for internal audit purposes;
- In exceptional circumstances, the Company may be required to disclose Personal Data, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health;
- If you have expressed an interest in joining us, we may use or disclose Personal Data which you have provided us (including your contact details and curriculum vitae) for the purposes of recruitment, including evaluation of your suitability, background screening, contacting you regarding your application, forwarding your application to our related entities for consideration, and sending you announcements of future career opportunities;
- To process, administer and/or manage the services offered on the Website (including any online payment services/functionalities),your account with us and/or the Services;
- To analyse and utilize the information provided by you in order to present content and information on the Website in the most suitable manner for you and the equipment and devices from which you view the Website;
- To contact you through the contact information provided by you in order to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To provide you with any services that you may request from us from time to time (whether paid for or not) and to communicate with you in relation to those services;
- To manage and administer your account and contact you as may from time to time be necessary in connection with your use of the Website and/or the services made available on it;
- To collect information relating to your online interactions with us (including, for example, your IP address and the pages you view) so that we can offer you a more consistent and personalised experience in your relationship with us and better serve your needs by customising the content and services and that we share with you;
- To store, host and/or back up (whether for disaster recovery or otherwise) your Personal Data, whether within or outside Singapore;
- For record-keeping purposes;
- To conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) , telemarketing, research, outsourcing, special offers and rewards to improve our Website, services and facilities in order to enhance the services we provide to you, where you have consented to be contacted for such purposes;
- To respond to legal process, pursue legal rights and remedies, defend litigation and manage any complaints or claims;
- To respond to requests for information from public and governmental / regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;
- To enforce or apply our General Terms of Use; and/or
- To protect the rights, property or safety of any person (including for the purposes of fraud detection and prevention).
3. Disclosure of Your Personal Data
Your Personal Data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Singapore or outside of Singapore, for the purposes set out above:
- Our subsidiaries and other related corporations;
- Third party service providers which require the processing of your data, for example, third party service providers which have been engaged by us to: (a) to provide and maintain any IT equipment used to store and access your personal information; (b) to host and maintain this Website; or (c) otherwise in connection with the provision of the Services provided to you or via this Website;
- Our auditors and legal advisors;
- Public and governmental / regulatory authorities, statutory boards, industry associations;
- Courts and other alternative dispute forums; and
- Any third party in connection with (a) the sale of any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; or (b) the acquisition of us or substantially all of our assets by a third party, in which case personal data held by us about you and our other yous will be one of the transferred assets.
4. Accessing Your Personal Data
You may withdraw your consent for us to collect, use, disclose and/or process your Personal Data for some or all of the purposes listed in this Privacy Policy. However, please note that you may be unable to use the Website or all or parts of the services, if we do not obtain and maintain your Personal Data or are not able to share it with certain third parties.
You may request to access and/or correct the Personal Data currently in our possession by writing to us at [email protected]. Please note that we may charge you a reasonable fee for the handling and processing of your requests to access your Personal Data.
5. Security of Your Personal Data
We will take reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of your Personal Data. To safeguard your Personal Data, all electronic storage and transmission of Personal Data are secured with appropriate security technologies.
6. Retention of Personal Data
We retain your Personal Data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, for legal or business purposes of our Company, or as required or allowed by law. We will cease to retain such Personal Data when it is no longer required for the foregoing purposes.
7. Cookies
7.1 Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive. Our website uses “cookies” to collect information to personalise your online experience, which are unique to you.
7.2 We may monitor your use of our website through the use of cookies and similar tracking devices. Information such as the number of times you visit our website, which page(s) and product(s) you view, time spent on those pages, your computer’s internet protocol (IP) address, browser type and other information.
7.3 You may disable cookies via your internet browser software settings. However, some parts of our website may not function as expected if cookies are disabled.
8. Changes to the Privacy Policy
We reserve the right to amend the terms of this Privacy Policy at our absolute discretion. Any amended Privacy Policy will be posted on our Website. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you. Your continued use of this Website and/or the Contents/Services provided or made available on or via the Website following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms.
9. Withdrawal
You may (a) withdraw your consent for the collection, use and/or disclosure of any of your Personal Data or (b) make a request to delete your Personal Data in our possession or under our control by submitting a written request via email to [email protected]. We will process such a request within a reasonable time and it may take up to thirty (30) days for this to be reflected in our systems. Once this is complete, we will no longer collect, use and/or disclose your Personal Data, except for compliance, regulatory or other legal purposes.
10. Disclaimer of Liability
Access to our website is voluntary and use of our website is at your sole risk. We shall have no responsibility for any loss (whether direct, consequential, punitive, special or otherwise) arising out of use of information obtained from our website or other websites linked to our website.
11. Governing law
This Policy is governed by the laws of Singapore. Any dispute arising from your use of our website or data privacy shall be subject to the laws of Singapore, notwithstanding that our website can be accessed from jurisdictions outside of Singapore.
12. Contact Us
Our Data Protection Officer would be happy to assist you for any concerns relating to the protection of your Personal Data. You may wish to contact our Data Protection Officer at:
Email address: [email protected]
Telephone number: +65 6011 1719 (operational from 9 a.m. to 6 p.m., excluding Saturdays, Sundays and public holidays)